By: Bob Rogers
Several years ago while attending a trade conference, several of my managers called me to get advice on how to handle a big problem, and it was a big problem. One of the employees was criticized by a manager for not following a company policy and the employee was very hurt by the comments and hurt even more by how the comments were delivered. The two managers then discussed the issue and caused even more aggravation and tension. I talked to both managers and calmed them; I also realized that my management team could benefit from learning about how to get along together by reading one of my favorite books: How to Win Friends and Influence People, Written by Dale Carnegie.
Several years ago while attending a trade conference, several of my managers called me to get advice on how to handle a big problem, and it was a big problem. One of the employees was criticized by a manager for not following a company policy and the employee was very hurt by the comments and hurt even more by how the comments were delivered. The two managers then discussed the issue and caused even more aggravation and tension. I talked to both managers and calmed them; I also realized that my management team could benefit from learning about how to get along together by reading one of my favorite books: How to Win Friends and Influence People, Written by Dale Carnegie.
This is one of the best books every written on the subject of getting along with people. I highly recommend reading or re-reading it.
When I returned from the trade conference, I gave a two hour course covering the chapters of the book. I also gave the book to each manager to read and a laminated copy of the summary below.
How to Win Friends and Influence People
Written by Dale Carnegie
Publisher: Simon and Schuster (1936)
Fundamental Techniques in Handling People
"Don't criticize, condemn or complain."
"Give honest and sincere appreciation."
"Arouse in the other person an eager want."
Six Ways to Make People Like You
"Become genuinely interested in other people."
"Smile."
"Remember that a man's name is to him the sweetest and most important sound in any language."
"Be a good listener. Encourage others to talk about themselves."
"Talk in the terms of the other man's interest."
"Make the other person feel important and do it sincerely."
Twelve Ways to Win People to Your Way of Thinking
"Avoid arguments."
"Show respect for the other person's opinions. Never tell someone they are wrong."
"If you're wrong, admit it quickly and emphatically."
"Begin in a friendly way."
"Start with questions the other person will answer yes to."
"Let the other person do the talking."
"Let the other person feel the idea is his/hers."
"Try honestly to see things from the other person's point of view."
"Sympathize with the other person."
"Appeal to noble motives."
"Dramatize your ideas."
"Throw down a challenge."
Nine Ways to Change People Without Giving Offense or Arousing Resentment
"Begin with praise and honest appreciation."
"Call attention to other people's mistakes indirectly."
"Talk about your own mistakes first."
"Ask questions instead of giving direct orders."
"Let the other person save face."
"Praise every improvement."
"Give them a fine reputation to live up to."
"Encourage them by making their faults seem easy to correct."
"Make the other person happy about doing what you suggest."
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